How Does Fitbit Calculate Calories Burned. Read on to learn how to fix the five most common problems. • Do not expose your Aria 2 to extremely high or low temperatures. It doesn’t matter whether you run marathons or prefer nightly walks around your neighborhood — a Fitbit can play a crucial part in helping you reach your fitness goals. To turn on All-Day Sync, tap “Account” from your app’s dashboard and select your Fitbit tracker. Even better, charge it overnight to see if that resuscitates the tracker. Like with other Fitbit troubleshooting tips, exact tips can vary depending on the steps you use. If all of these steps have failed you, try restarting your Fitbit. The Fitbit Ionic has a steel case and rubberized band. My Fitbit went through the clothes washer attached to my jeans. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. If you restart and charge your Fitbit three times and it doesn't respond, reset the Fitbit back to its like-new factory conditions. Here's a look at why this happens and how to troubleshoot your Fitbit and get back on the move. Make sure the contacts on your charging cable and Fitbit are clean. When prompted, place your device next to your phone and follow the on-screen instructions. If you’ve tried all of these steps and your Fitbit is still not working properly, try restarting your Fitbit. Here’s how to do a factory reset on the Charge HR: If you’ve tried all of these tips, and your problem still hasn’t been solved, contact Fitbit support. Ensure the items you want Fitbit Aria to send us are enabled 7. One possible explanation is that you’re moving your arm while you’re otherwise sitting still — like when you’re working at a desk. If you’ve tried restarting your device and it still isn’t working, you may want to consider a factory reset. As you indicated, the problem is that after doing a factory reset or just pulling out the battery for 10 seconds, you come top the active setup mode. Aria 2 also has "Aria 2" written on the back of the scale. What router settings do I need to set up and sync Aria? Make sure Bluetooth is enabled on your phone. If not already connected, use in-app instructions to connect 5. Fitbit’s set up software will enable your scale to connect and sync on your home’s wireless network. Perform a factory reset of the Fitbit. When a series of screens come up, press the side button when you see one that says VIBE. Replacement batteries - example only are available online. Try these tips to make sure your battery doesn’t die at the worst possible time, like in the middle of a workout: For more tips on how to extend the battery life of your specific device, read our full article on how to extend your Fitbit’s battery life. When your tracker is on your non-dominant wrist, Fitbit increases the step-counting sensitivity. • Your scale will receive automatic firmware updates. For Aria Air, check the battery level icon on the display. When you’re striving to reach those goals, it’s easy to get addicted to tracking your progress. After replacing the bad battery, plug in the charger for at least 20 minutes. To keep you on track, you now see the low battery indicator clock face when Ace 2 is below about 7% battery life. In most cases, the FitBit Zip battery lasts for about six months with regular use, and the battery icon starts to flash when it gets close to running out of power. In the “Activity” menu, add your activity, like desk work, then enter the start time and duration. The Fitbit Zip is one of the more unusual trackers in the Fitbit family. Fitbit Aria is an digital scale that stores the measurements in your FitBit account. But before you throw your device out the window, try these Fitbit troubleshooting tips. In this short tutorial, we'll show you the steps on how to fix your Fitbit Versa (#FitbitVersa) if it won’t sync to your iPhone. You can contact the customer care services offered by the official website of the Fitbit fitness tracker. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your computer and try to … Cleaning the Fitbit's band may not help the device charge, but it will keep it looking like new. Note that whenever the battery life runs low on the Aria 2, it will provide you with an alert on its display. This troubleshooting guide covers all Fitbit models. Seems to be working fine, and it's tough to beat a 1 cent fix. It’s predecessors were the Fitbit Blaze and Surge and in 2018, Fitbit released the Fitbit Versa along with an update to the Ionic with the Fitbit OS 2.0. My Fitbit One has suddenly stopped working. Here are the basic steps. While you’re holding down the button, remove the charging cable. Aria uses 4 batteries, while Aria 2 uses 3 batteries. We have 5 new clock faces you can try. Fitbit fitness trackers are popular and generally reliable, but sometimes users find that their device won't turn on. In the Automatic Tracking Section select Fitbit Aria 4. Once you’ve opened the app, type “Join Fitbit.”. - Fitbit Smartwatch Problem 6: Fitbit fitness tracker has stopped working after charging. This will turn your device on and off without deleting any data. Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. Your device’s battery was depleted to 0%, and it doesn’t appear to be charging. At the top of the screen, click on “Log,” then “Activity.”. If you can find a battery that fits, it would work. Like any piece of tech that misbehaves, restarting your Fitbit might clear up any glitches and get the device back up and running. Share your Fitbit troubleshooting issues in the comments. Fitbit fitness trackers are popular and generally reliable, but sometimes users find that their device won't turn on. Sounds perfect, right? Once you release the button, the tracker will turn off. Fully charge the Fitbit. From now on, your Fitbit data will only sync when you open the app. You are instructed to go to your mobile device (or on your computer) and search for the Aria network on your Wi-Fi settings on your phone. There are two options for syncing: automatic and manual. If the battery completely runs out before being replaced, data loss may occur. Your Fitbit is set up correctly, syncing perfectly, and charging smoothly. Log in for exclusive customer support. Ensure Bluetooth is enabled on your phone. Confirm that you removed the plastic protective cover from the back of the device. Recondition batteries. Make sure the Fitbit charges correctly. If you have a Fitbit Blaze, Fitbit Charge or Charge HR, Fitbit Charge 2, Fitbit One, or Fitbit Surge: Hold down the buttons on your device until the lights on your tracker flash or you see a Fitbit logo. Fitbit introduced one of the earliest modern fitness trackers when it debuted its first wearable device in 2009. For Aria and Aria 2, check the battery level in the Fitbit app or on the fitbit.com dashboard. Before you toss your Fitbit into the closest drawer out of frustration, here are some troubleshooting tips from the company: The length of your charge varies depending on your device, but there are ways to extend it. This helps to reduce undercounting your steps, and it is also the default setting. Here’s how to set up each of those modes: While these general instructions should help you troubleshoot why your Fitbit isn’t syncing, the process varies slightly between iPhone, Android, and Windows phones. Try each troubleshooting step in the order presented here. Your account will keep all of your fitness data and personal history in one place, so you’ll never lose it even if you misplace or upgrade your device. Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. It fails immediately after removing it from the charger. I'm so glad to hear that your Aria is working properly. Once you click “Log Activity,” your stats should be more accurate. Before you do this, know it will remove all the data stored on your device and wipe it completely clean. Continue pressing the button for seven to nine seconds. Save your energy. He's the author of over 2 dozen books and his writing has appeared in Wired, PCWorld, Business Insider, and many other publications. Once you’re logged in, your Fitbit will sync whenever you open the Fitbit app. Plug the Fitbit's charger into an AC wall adapter and ensure the computer stays awake for several hours while the Fitbit charges. If connected, view sync options 6. I then took the decision to carefully open it as in this guide. It must have been a bad connection because it did work when I manually pressed the battery down hard. The Fitbit Aria 2 utilizes three 1.5V AA batteries, and while Fitbit says that most Aria 2 owners should get a year out of them, the company acknowledges that this time could vary based on a few factors, such as how often you use the scale. Select your Fitbit. I tried unsuccesfully to dry it out in rice for a week, but that didn't help at all. Sweet Success! Fitbit might need a restart to get to a point where it can accept a charge, but it might not yet be recovered enough to turn on. Here’s how Fitbit recommends you fix this issue: Whether you wear your device on your dominant or nondominant wrist can also have an effect on your stats. 3. Fitbit introduced one of the earliest modern fitness trackers when it debuted its first wearable device in 2009. When your Fitbit shows a four-digit code, enter it into the app. Clean the Fitbit. Restart the Fitbit. Leave your device plugged in to the charging cable for at least 30 minutes. Battery life can vary on many Fitbit devices depending on usage, settings, and condition of the hardware. Like with other Fitbit troubleshooting tips, exact tips can vary depending on the steps you use. Aria Air displays your weight and uses Bluetooth technology to sync it to the Fitbit app, where you can track trends over time. ... such as when you set up a new router or change … If the Zip battery runs out of power very quickly, the device may require an update. Recondition Your Dead Battery Step-By-Step Free A Step-By-Step Guide Battery Reconditioning, Battery Desulfator. But if you’re having problems with GPS connectivity or data tracking, subpar syncing may be to blame. Either you're already subscribed or this is an invalid Email Address. Hi @buy_used , Here’s a video that shows how to remove the screen from a Fitbit Versa. Find them in the Fitbit Clock gallery. It uses GLONASS, a global satellite navigation system for built-in GPS as well as SmartTrack to record user activity on the Fitbit app. If the tab on the scale has already been removed and the scale does not display "SETUP ACTIVE", open the battery compartment door and remove one battery, wait 10 seconds, then replace the battery and close the battery compartment. This helps to reduce overcounting your steps. Here are some easy troubleshooting steps to try on your Fitbit device. My fitbit zip also did not appear to be working after changing the battery. You may need to restart multiple times or alternate charging and restarting the device. The battery on the original Fitbit tracker is different than the newer Fitbit HR. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. Charge the Fitbit for a minimum of three hours before using it. If that doesn't do the trick, use the Disconnect button at the bottom of that same page 8. If your Fitbit has been in storage for a while or subjected to a lot of dust, dirt, or grime, the charging contacts on the underside of the device might be too dirty to charge, preventing the device from turning on. In this case, you may find that your scale does not display “Set Up Active” after you remove and then reinsert a battery. This movement confuses Fitbit’s algorithm, recording these movements as steps. There are many Fitbit models, including bands and smartwatches, but all Fitbit devices tend to suffer from the same glitches. In this case, you may find that your scale does not display “Set Up Active” after you remove and then reinsert a battery. Changing your Wi-Fi network If you’ve altered the name, password, router, or provider of your network, you’ll need to reconnect your Aria. Slide the toggle next to "All-Day Sync." Don't pay for new batteries again by using this 1 easy tip. This will turn off automatic syncing. Then remove the charger to confirm you have a working replacement. Your Fitbit might not be getting enough power to charge its battery. It’s the best digital scale I’ve used, but also the most expensive. Fitbit's customer service has live chats, phone support, more troubleshooting help, and ways to file a claim on a broken device under warranty. Next, press and hold the button until you see the Erase screen. This will turn your device on and off without deleting any data. It does not even restore to its original state. Here’s how: If you’d prefer to use pair your computer with your Fitbit, here’s our guide on how to set up Fitbit Connect on your Mac or PC. The temptation to see how many steps you’ve taken and how many calories you’ve burned is always lurking on your wrist. Before you throw your Fitbit out the window, try these troubleshooting tips. I recently switched over to a Netgear Orbi mesh WiFi system. The first sends information from your Fitbit to your phone multiple times throughout the day. Fitbit Ace opens up a direct line of communication across the family to help parents and their children understand how physical activity impacts overall wellbeing and health. Double-check that your charger is securely connected to your device and USB port. Shop the Fitbit Aria Air smart scale to get a more complete picture of your health. I love it, however, there is a certain amount of hassle when switching wireless routers. If you’ve tried all of these steps and your Fitbit is still not working properly, try restarting your Fitbit. Make sure to clean the Fitbit's charging contacts as well as the pins on the charging cable. Go into your settings and ensure Bluetooth is enabled. If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. The display only works when plugged into a charger. If everything is properly connected and still not working, try plugging it into a different USB port. So, you’ve made sure your Fitbit is set up and syncing properly, but now you’ve encountered another headache — your battery won’t charge. Most devices are easy enough to reconnect. Employee Wellness & Health Plan Members. Why isn't my Fitbit scale working? Just search for Fitbit Versa battery part to get results for suppliers. What other problems have you experienced with your Fitbit? In manual mode, your Fitbit will only sync when you tell it to. If you have a Fitbit Alta or Fitbit Flex 2: Press the button three times within eight seconds (Alta), or three times within five seconds (Flex 2). Once you’ve created your personal profile, you’ll need to add your device. Having all of this data available is all the more frustrating when something goes wrong. When you wear your tracker on your dominant wrist, Fitbit decreases the step-counting sensitivity. • Do not leave your Aria 2 in direct sunlight for an extended period of time. Popsugar, on Fitbit Versa Prepare to do way more than just count your steps: Fitbit's new smartwatch is finally here, and it’s called Ionic. Get Support • Do not leave your Aria 2 scale near open flames. Fill in your personal stats, like your height, weight, gender, and birthday. Contact Fitbit customer support. Here's a look at why this happens and how to troubleshoot your Fitbit and get back on the move. Whatever the issue, there are some simple fixes that will get your Fitbit back up and running. Sure, until you check your stats and notice your steps seem way off. Tap "Account," and tap the tracker that's set up on your phone. You’ll know it has successfully reset if your time says 0:00.